Job details
Looking for an IT Technician to be a part of our growing IT Department. As an IT Technician, you will be responsible for installing, maintaining and repairing hardware and software components of our organization. This position will be a direct support position for our mining operations in Rockdale, Texas location working on-site, 4 days a week.
Essential Functions
- Provide support to users by being the first point of contact for error reporting
- Resolve user technical issues related to computers, phones, tablets, and other office systems
- Install and update company software and hardware as needed
- Anticipate and report the cost of replacing or updating computer items
- Diagnose and resolve technical hardware and software issues on Windows and other operating systems
- Contribute to creating and maintaining documentation for a knowledge base and self-service portal
- Manage inventory and users in various systems
- Conduct monthly audits
Qualifications
- 1+ years’ experience with Windows and MacOS workstation support and security
- 1+ years’ experience with Service Management tools (ServiceNow, Zendesk, etc.), SLAs (measurement, reporting), Incident, Change, Asset, Problem Management
- Experience with Windows and/or Linux server administration is preferred
- Experience with Cloud Infrastructure (AWS, Azure) and virtual desktop (VDI) is preferred
- Understanding of SOX Compliance and IT General Controls
- Strong teamwork and communication skills
- Troubleshooting and problem-solving skills
- Working knowledge of operating systems, software and programming
- Good organization, time management and prioritization
- Interest in learning new tech and trying new methods and processes
Education and Experience
- Bachelor preferred in computer science or equal amount of years in experience.
- Previous experience in an IT support role, 3+ years preferred
- Basic networking knowledge
- Professional certifications are a plus (Microsoft Certified IT Professional)
