IT Technician - Rockdale, TX

Job Location
Texas
Remote
TYPE
Full Time
CATEGORY
Bitcoin Mining
DATE POSTED
December 29, 2022
PAY
NA

Looking for an IT Technician to be a part of our growing IT Department. As an IT Technician, you will be responsible for installing, maintaining and repairing hardware and software components of our organization. This position will be a direct support position for our mining operations in Rockdale, Texas location working on-site, 4 days a week.

Essential Functions

  • Provide support to users by being the first point of contact for error reporting
  • Resolve user technical issues related to computers, phones, tablets, and other office systems
  • Install and update company software and hardware as needed
  • Anticipate and report the cost of replacing or updating computer items
  • Diagnose and resolve technical hardware and software issues on Windows and other operating systems
  • Contribute to creating and maintaining documentation for a knowledge base and self-service portal
  • Manage inventory and users in various systems
  • Conduct monthly audits

Qualifications

  • 1+ years’ experience with Windows and MacOS workstation support and security
  • 1+ years’ experience with Service Management tools (ServiceNow, Zendesk, etc.), SLAs (measurement, reporting), Incident, Change, Asset, Problem Management
  • Experience with Windows and/or Linux server administration is preferred
  • Experience with Cloud Infrastructure (AWS, Azure) and virtual desktop (VDI) is preferred
  • Understanding of SOX Compliance and IT General Controls
  • Strong teamwork and communication skills
  • Troubleshooting and problem-solving skills
  • Working knowledge of operating systems, software and programming
  • Good organization, time management and prioritization
  • Interest in learning new tech and trying new methods and processes

Education and Experience

  • Bachelor preferred in computer science or equal amount of years in experience.
  • Previous experience in an IT support role, 3+ years preferred
  • Basic networking knowledge
  • Professional certifications are a plus (Microsoft Certified IT Professional)

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